Wordpress LScache Plugin: Credit Issue
Last Updated on: Wed, 15 Apr 2026 00:00:02 Hello, Im running the image optimization and Im in level 1. I have 10 credits left and when I send optimization request, next image group includes 17 images and I get this error Number of images in one image group (17) exceeds the credit (10) and I dont event know which images are sent and how they are chosen. I would appriciate if you can guide me how I can proceed. Also so far Im at 5% but the optimizaton summary shows as Total Reduction: 0B Images Pulled: 0 Does this mean that no optimization has done yet? Thanks, Hi, Credits regenerate at the completion of an optimization cycle. Image Optimization will begin to happen automatically once you reached level 3. More info check this wiki Best Hi, Im in level one and only 10 credit left. But when I click on Send Optimization Request button it gives and error of Number of images in one image group (17) exceeds the credit (10) , so Im stuck and can not proceed. How can I proceed? Best, Have you been waiting long? Your credits will refresh once the optimization on the first batch is complete. If youve been waiting a long time, there may be a problem. Can you provide your Report Number, found in WP Admin > LiteSpeed Cache > Report? We can check on our end and see if there is anything unexpected happening. Hi, My report number is BASTNRSC But I think you didnt understand my issue. Im in level one and so far 7 groups (90 images) have been optimized so far. Since Im in level 1 I have 10 more images left right? When I click on Send Optimization Request it gets another group but it seems like the group it gets has 17 images in it and it gives me the error I sent before. Thanks, I think I do understand. Youve had 90 images optimized so far. But if they are complete and you have pulled the images back to your server, then you should have gotten those 90 credits back. You should be back at 100, if those first 7 groups were processed without error. But it doesnt sound like that is what happened. I looked at your report, and there is an optimization error logged. Im going to pass this on to one of my colleagues to look at for you. Thank you, looking for to get your support to resolve this issue. Best, Hi @loqoom , Could you confirm if any error message you got can be found from this wiki? https://www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:cache:lscwp:troubleshooting:image_optimize_error If not, please send send a ticket to support@litespeedtech.com Best Hi Eric, Ive submitted a ticket to the email you have shared. I would appreciate if you can help me to get the litespeed cache working at my site. Best Hi, We were encountering an optimization failure issue due to a wrong tuning on child server last night. It should work fine now. Please try to start over. Thanks. Hi guys, my credits are not refreshing anymore?Im stuck at level 2 from yesterday. Report num TKSCCWYN Hi @blackster000, could you try to Clean Up Unfinished Data and Reset IAPI Key? Just cleaning up the data worked
LiteCache Rush: Speed comes from using less, not from doing it faster
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